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FAQ

Our Store National Footwear Work & Safety Shoe Center in Allentown, PA is closed till further notice as per orders of Pennsylvania Gov. Wolf
Any questions - concerns - and personal needs please call 610 398 3900
Leave a message. Messages will be returned as soon as possible. For quicker response please
Send a email to customerservice@NationalFootwear.com

Although Our Physical Store Is Closed,

Our Website Is Still Processing Orders!

Frequently Asked Questions

What are your ordering options? 

You may order online at NationalFootwear.com, nonlocal customers phone toll free at 1-888-398-SHOE (1-888-398-7463), Mon - Fri 10am - 4pm Eastern Time (Hours are subject to change), or email us at customerservice@nationalfootwear.com.

What are your Allentown, PA shoe store hours and phone number? 
National Footwear Work and Safety Shoe Center is located in the Tilghman Square Shopping Center 4626 Broadway, Allentown, PA 18104. The store is open Monday, Tuesday and Wednesday 9am to 6pm, Thursday and Friday 9am to 7pm, Saturday 10am to 4pm, Sunday CLOSED . Local customers phone 1-610-398-3900 (Store is located Near Harbor Freight Tools).

PLEASE NOTE THAT ALL STYLES ON THE WEBSITE MAY NOT BE AVAILABLE IN OUR ALLENTOWN STORE, AS WELL AS THERE ARE ALSO STYLES AVAILABLE IN STORE THAT ARE NOT ON THE WEBSITE.

Do you provide a receipt or invoice? 
Once your order has been processed with our customer service department, National Footwear will email a complete printable receipt/invoice to you which will contain all the information including your name, as well as a full description of product purchased. All Safety Toe Footwear CERTIFIED SAFETY TOE RATED ASTM F2413 (This document can be used for employee reimbursement or tax purposes.)

What methods of payment do you accept? 
Our Website accepts MasterCard, Visa, Discover, American Express. We also accept PayPal.

What are your shipping methods? 
National Footwear currently offers free standard ground Federal Express shipping service for MOST footwear orders shipped within the continental USA. 

Other Shipment Methods Available: 
Express Air Service (3-6 Business Day) FED EX>$ 20.00 (Express Air additional per pair charge is $ 15.00.) 
Rush Air Service (2-4 Business Day) FED EX $ 30.00 (Rush Air additional per pair charge is $ 18.00.) 
Urgent Air Service (1-2 Business Day) FED EX $ 60.00 (Urgent Air additional pair charge is $ 25.00.) 
US Postal Service Priority Mail $ 18.00 (US Postal Service Priority Mail additional per pair charge is $ 14.00.) 
US Postal Service Priority Mail APO / FPO / AE $ 19.00 (US Postal Service Priority Mail additional per pair charge is $ 13.00.) 
US Customs Forms will be filled out by our Company for this service when necessary.

NOTE: RETURNED FOOTWEAR SHIPPED TO INCOMPLETE ADDRESS, WRONG ADDRESS OR REFUSED. "UNDELIVERABLE" WILL INCUR A 20.00 DOLLAR FEE FOR THE FIRST PAIR AND 12.00 DOLLAR FEE EACH ADDITIONAL PAIR.

Over Seas Ordering: 
We no longer offer this service due to most brands no longer allow us to ship overseas due to license agreements, unless APO / FPO / AE shipping.

What is your return policy? 
Return Policy for orders shipped via "Free Shipping": If you are not satisfied with the style, size, quality, comfort, or fit of your purchase, you may return the new, unworn shoes in their original condition and packaging, within 30 days of receiving them, for an exchange for the correct size, or a refund. Worn defective shoes must be returned as soon as the defect in workmanship or materials appears and will be repaired, replaced or adjusted on the basis of wear received. In this instance EXCHANGES will be shipped free of charge. 

Return Policy for orders shipped via "Customer Paid Shipping "Air or US Postal": When required for National Footwear to reship in same manner, shipping and handling charges will again apply. *Please note in this instance a return requesting a refund, your refund would be the entire purchase less your shipping charges.

Not responsible for typographical errors. Prices are subject to change without notice.

Prices quoted are intended for Internet Direct Ship to Consumer Only purposes.

All further questions can be emailed to CustomerService@NationalFootwear.com.

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